Why are reviews important?
Reviews are one of the most important factors to getting your clinic ranked high on Google. Without a lot of good reviews, clinics become invisible when patients search for a dentist near them.
Additionally, online statistics show that more and more prospective patients use reviews as the number one guidance before they even visit a clinic's website[stat].
Are the reviews you get me real?
We do not do fake reviews. All the reviews come from your clinic's actual patients.
When you enter a patient into our system, DentalOak contacts the patient automatically to get feedback on their last visit to your clinic.
How do you know which patients to get feedback from?
You enter the patient data in our app. You can add the patients one by one or upload a spreadsheet.
Which review sites do you support?
We support Google reviews as this is the single most important factor for both search rankings and prospective patient trust.
What exactly do you send my patients?
Your patients receive a link to a quick feedback survey from DentalOak personalized to your clinic. It surveys the patient on some basic satisfaction dimensions:
— Staff rating
— Facility rating
— Cleanliness rating
— Overall rating
When the patient completes the survey, we decide whether the patient is happy enough to leave you a Google Review or whether they need a follow-up because they are unhappy. And immediately direct them to one of the options.
The feedback data for that patient is also stored by DentalOak for your use.
How do you handle good reviews?
When the patient gives good feedback to our app, we ask them to leave a review on Google by sending them to your clinic's Google review link.
How do you handle poor reviews?
When the patient gives poor feedback, we ask them to elaborate on what went wrong and immediately notify your clinic. This way it doesn't result in a poor review and allows your clinic to discuss the issue with the patient and "make it right".
How can you guarantee that every patient is going to review my clinic?
We do not make such a guarantee. It is up to the patient to decide whether they want to leave a review or not.
How do I know when the patient has reviewed my clinic?
We will notify you when the patient has completed the feedback survey.
What kind of results can I expect?
We have found that the average rate for online reviews is 4-8%.
We advise our users that review rates will vary by clinic, but you can expect between 5 and 8 reviews for every 100 patients you add to our system.
What do you do with my patient data?
The data you add to DentalOak is strictly for getting feedback and facilitating online reviews from your patients.
This data is not shared with anyone but your clinic.
Don't hesitate to reach out to us at: firstname.lastname@example.org.